FAQ

General Questions

Your driver will be waiting for you directly in the arrivals hall with a name sign. If you cannot find your driver, you can contact us directly by telephone!

Für Reiseziele die nicht in unserem Buchungssytem vorhanden sind, bitten wir Sie uns eine Anfrage zu senden.

We track every flight where our guests are on board and always know when they arrive. If there are any delays, we will be in the arrivals hall as soon as you have landed.

You needn’t worry about payment. You can pay your chauffeur in cash or with any major credit card, or complete your payment directly online.

Your chauffeur will take you directly to the address you specified when booking. If the address has changed, please inform us of the new address by e-mail.

No! First Class Taxi only offers private transfers. Your privacy is important to us.

No! Our guests only pay for what they have booked. You are not responsible for flight delays or longer waiting times at baggage claim!

Yes, we will do our best to organize a vehicle to take you to your destination.

About the Booking

Yes, of course. We’re available 24/7 and reliably arrange last-minute transfers.

Please check your spam folder first. If there’s no email, contact us directly by phone or email — we’ll help immediately.

No problem. Just send us your desired destination and we’ll prepare a tailored quote. Transfer request

Yes, of course. Please add your requests when booking and we’ll arrange everything for a comfortable journey.

No, a credit card is not required. If you prefer to pay online, we’ll send you a secure payment link.

About Payment

Unless agreed otherwise, payment is due after the trip. You can pay your chauffeur directly — in cash or with any major credit card — or pay online/in advance.

You can pay in cash, with any major credit card, or—on request—by invoice.

No. Even in the event of flight delays, our prices remain fixed. We monitor your flight and adjust accordingly.

No. Special requests like child seats or bringing your ski equipment are free of charge.

Yes, of course—we will issue an invoice for your ride.

Cancellation Policy

You can cancel your journey easily by phone or email.Sie können Ihre Fahrt ganz einfach telefonisch oder per Mail stornieren.

If you cancel in good time, there are no charges.

You can cancel free of charge up to 24 hours before the start of the journey.

In that case, you can cancel free of charge or reschedule your journey with ease.